Claims management software
Claims management software for motor claims.
One claim. One record. Hire, storage, recovery, engineering, documents, correspondence and money — held together instead of scattered across a drive, an inbox and a spreadsheet.
M. Okonkwo
- Accident
- 04/07/2026
- Liability
- Non-fault
- TP insurer
- Admiral
Credit hire
42 days
£3,570.00
Storage
18 days
£450.00
Recovery
Complete
£285.00
Engineering
Total loss
PAV £8,950
Claim value
£4,305.00
Activity
- 14:22VD Authority signed by clientClient
- 11:05Engineer's report forwarded to solicitorSystem
- 09:41Valuation confirmed with clientR. Whitfield
- YesterdayStage — Engineering → Valuation confirmedSystem
The problem
Most claims software was not built for a motor claim.
A motor claim is not one process. It is four or five running at the same time, each with its own clock and its own daily cost — a hire vehicle out on the road, a car accruing storage, an engineer yet to report, a third-party insurer yet to reply.
Systems designed around a single matter treat those as attachments. The result is familiar: the claim’s real value lives in somebody’s head, exposure is only visible once a month, and nobody notices a hire running past the point it can be defended until the invoice is disputed.
What it does
The parts of a claim, in one place.
Intake that cannot pollute your data
Claims arrive from a public form, an agent or an API and land in a verification queue. Nothing becomes a client, a vehicle or a claim until somebody has checked it.
Workstreams with their own clocks
Hire, storage, recovery and engineering each hold their own dates and rates, and each feeds the claim’s value directly rather than through a spreadsheet.
Documents tied to the claim
Typed, permissioned and served only to people entitled to see them — not a shared folder with a naming convention and good intentions.
Signatures that stand up
Every signed document carries a certificate: signer, IP, timestamps, the consent text they agreed to, and a SHA-256 of the sealed file.
Correspondence filed automatically
Solicitor email is matched to the right claim on your reference or theirs, so the thread lives on the file rather than in one handler’s inbox.
Money that reconciles
Charges derive from the workstreams. Every figure on an invoice is reproducible from the stored rates and dates that produced it.
Where it stands
What is shipped, and what is not.
ClaimCore is in active development. Rather than describe a roadmap as though it were a feature list, here is the state of every module.
| Module | What it means for the business | Status |
|---|---|---|
| First notification of loss | Capture a claim from the public, an agent or an API — nothing reaches your records unverified. | Shipped |
| Claim record | Claimant, vehicle, third party, every workstream and the full history on one screen. | Shipped |
| Configurable pipeline | Your stages, your names, your order — changed in the admin screen, not by us. | Shipped |
| Credit hire & storage | Hire and storage periods, day rates and recovery charges feeding the claim's value. | Shipped |
| Engineering & total loss | Reports, pre-accident value, salvage and the total-loss decision, sent on to the solicitor. | Shipped |
| Documents | Typed, permissioned, tied to the claim, and served only to people entitled to see them. | Shipped |
| E-signature | Send, sign, seal. Every signature carries a certificate — signer, IP, timestamps, consent text and a SHA-256 of the sealed document. | Shipped |
| Solicitor correspondence | Inbound email filed against the right claim, matched on your reference or theirs. | Shipped |
| Claim finance | Charges derived from the workstreams, invoices, payment packs and commission — reproducible from stored rates and dates. | Shipped |
| Chase & SLA | Milestones raise their own follow-ups and close them when the wait ends. | Shipped |
| Finance ledger | Receipts allocated to the invoices they settle, part payments with real figures, aged debt and write-off with a reason. | Shipped |
| Fleet compliance | MOT, tax, insurance and servicing chased before they fall due, with utilisation measured two ways. | Shipped |
| Analytics | Where claims stall, what happened to each month's cohort, and every figure against the same period last time. | Shipped |
| Public API & webhooks | A versioned API scoped by keys you issue, and signed webhooks your systems can trust. | Shipped |
| Migration Centre | Bring your existing book across: map, validate, rehearse without changing anything, then commit. | Shipped |
| GTA-grade credit hire | Vehicle groups, rate tables on the annual cycle, extensions with reason codes, and need and impecuniosity captured at deployment rather than reconstructed later — plus a check that names the evidence still missing while there is time to get it. | Shipped |
| Liability | Decisions, apportionment, evidence and the third-party insurer's position, tracked properly — and the split flows through to the invoice. | Shipped |
| Repairs | Repairer, estimate, authorised and final cost, against the total-loss threshold. | Shipped |
| Workflow automation | Build the rules yourself: trigger, condition, action, delay — without waiting for a developer. | Shipped |
| Customer & partner portals | Claimants, referrers, engineers, repairers and solicitors self-serve, so your handlers stop fielding status calls. | Shipped |
| Guided vehicle inspections | Nine required views on a phone, walked in the order you go round the car. It refuses to submit while one is missing, and names which — so the photograph a defendant asks about eight months later was taken. | Shipped |
| ClaimCore AI | Reads a document and proposes claim field values, each shown beside the exact words it was read from — checked against the document before you see it. Nothing is written until somebody accepts it. | Shipped |
| Cited credit-hire assistant | Would cite a named authority with a link, or decline. Not built: it needs a corpus of UK authorities, and in a litigated domain a citation the product cannot verify is worse than no answer. | Planned |
Questions people ask
What is claims management software?
Claims management software is the system a claims business runs its files in. It holds the claim record, moves it through a defined process, stores the documents and correspondence attached to it, and tracks what the claim is worth and what has been recovered. In motor claims it also has to handle the parallel workstreams that run alongside the claim itself — replacement vehicle, storage, recovery, engineering — because each one has its own clock and its own cost.
How is motor claims software different from general case management?
General case management assumes one matter moving through one sequence. A motor claim does not behave that way: hire, storage, recovery and engineering all run at once, each accruing cost daily, and the claim's value is the sum of them. Software that treats those as attachments to a case rather than as first-class workstreams cannot tell you what a claim is worth without somebody adding it up by hand.
Does ClaimCore replace a case management system like Proclaim?
It covers the same ground for motor claims and accident management work. ClaimCore is in active development and some modules are still being built — the platform page marks each one shipped, in build or planned, so you can see exactly what you would be adopting today rather than finding out in the demo.
Is ClaimCore hosted in the UK?
Yes. The application and its database run in a UK region, and stored documents sit in UK or EU object storage. Claims data carries names, addresses, dates of birth, bank details, medical detail and signatures, so where it lives is a procurement question rather than a technical footnote.
Can we configure our own process?
The pipeline stages, chase and SLA timings, rates and fees, document types, checklist and e-signature wording are all configuration held in the database and edited in the admin screens. Changing how your business works does not require a release from us.
See it against one of your real claims.
Thirty minutes, no slides. Bring a live file and we will run it through the system end to end.